CSM Academy International was established in April 2005. It offers Service Management related education programs that are enhanced through our linkages with several overseas Universities and Organizations that are renowned for their specialist courses in the service arena.
We recognize the fact that academic program offerings are in abundance and hence want to be able to address the needs of the Service Industry whereby there is hardly any academic service diplomas or degrees. The service industry now amounts for more than half of a countrys GDP in this region and hence the message becomes clear that Excellent Customer Service is now the key to a competitive advantage in a business.
Service is everything to the success of your organization regardless of the nature of your industry, be it Healthcare, Hospitality, Tourism, IT and even manufacturing.
Good Customer Service is not just the duty of the frontline staff. It should permeate throughout the organization whereby senior management has to believe in it and walk the talk in order to create a service culture in the company, thus, our service management programs from certificate to master levels would cater to the entire company needs in all sectors.
We are committed to provide a high standard of service by promoting an environment conducive to student learning. We have developed transparent redress policies that were disseminated to our students and conveyed in our communication channel in the student handbook, website, etc to assure them that their welfare is also taken care of besides their study needs.
Our lecturers and tutors are selected based on their subject expertise, experience and dedication. We have more than 51 full-time and/or part-time academic staff including an overseas pool of 14 lecturers/professors/associate professors from our partner Universities, who fly in to conduct intensive lectures on a regular basis for the Bachelor and Master programmes. Out of 51 Academic staff, a panel of 16 Singapore Registered Nurses takes the leading role as part-time nurse educators to train our students in the Certificate III in Aged Care Work, Certificate in Therapy Services and Nursing courses. We spare no efforts to provide what is best for our students in their aspirations to achieve their dreams and ambitions.